Welcome to HackerHQ’s Refund Policy page. We value your satisfaction with our services and strive to provide a transparent refund process for our customers. This policy outlines our guidelines regarding refunds for the purchase of our Premium Website Setup service.
Refund Eligibility
We offer a full refund of the Premium Website Setup fee if you request a refund within 30 days of the purchase date. Refunds requested after 30 days from the purchase date will not be eligible for a refund.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Visit our Contact Us page and submit a request for a refund. Please include your name, email address, reason for the refund, and your order ID in the message.
- Verification: Our team will review your refund request to verify your eligibility based on the refund policy.
- Refund Approval: Once your refund request is approved, we will initiate the refund process within 2 business days.
- Refund Timeline: The time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.
Exceptions
- Service Already Rendered: If we have already started the process of setting up your website or if the service has been completed, you may not be eligible for a refund.
- Customization Requests: Any additional customization or development work beyond the scope of our standard Premium Website Setup may not be eligible for a refund.
Contact Us
If you have any questions about our Refund Policy or need assistance with requesting a refund, please contact us via our Contact Us page. Our customer support team is here to assist you.
